Legal & Compliance

At Pharma Connect, trust, transparency, and data protection are fundamental to how we operate. As a service designed specifically for UK community pharmacies, we understand the sensitivity of pharmacy and patient information and the importance of operating within strict legal and regulatory frameworks.

This page provides access to our key legal documents, which explain how our service works, how data is handled, and the safeguards in place to protect all parties. We encourage all pharmacies to review these documents before engaging with the Pharma Connect service.

Terms of Service

Our Terms of Service explain how Pharma Connect operates, the scope of the service, and the responsibilities of both Pharma Connect and participating pharmacies. This document outlines what the service does and does not do, confirms ownership and governance, and sets out the legal framework under which the service is provided.

The Terms of Service are designed to ensure clarity, compliance, and a shared understanding of how Pharma Connect supports patient-led EPS renomination and continuity of care.

Click here to View Terms of Service →

Privacy Policy

Our Privacy Policy explains how personal data relating to website visitors, pharmacy contacts, and business enquiries is collected, used, and protected. It also clarifies how patient data is treated differently and is governed primarily by our Data Processing Agreement with pharmacies.

This policy reflects our commitment to UK GDPR, the Data Protection Act 2018, and best practice data protection principles.

Click here to view Privacy Policy →

Non-Disclosure Agreement (NDA)

The Pharma Connect Non-Disclosure Agreement provides additional contractual assurance around the secure handling of pharmacy and patient data shared for the purpose of the service. It defines confidentiality obligations, permitted use of shared information, and clear restrictions on disclosure or misuse.

The NDA is designed to give pharmacies complete confidence that all data shared with Pharma Connect is protected, controlled, and used strictly for the agreed purpose.

Click here to view Non-Disclosure Agreement →

Questions or Clarifications

If you have any questions regarding our legal documents, data protection practices, or compliance standards, please contact us before proceeding. We are committed to transparency and will happily clarify any aspect of how the Pharma Connect service operates.